Purpose – The purpose of this paper is to advance the view that being able fully to understand the perspective of a client is one of the key skills of successful HR people. Design/methodology/approach – Reveals that the most successful HR people are able to look at situations from the...

A new training program for managers at UK retailer Safeway encourages participants to decide their personal direction without reference to the company’s interests, on the basis that the individual is more interested than anyone else in his or her own development. The Aspire! program, described...

A new learning‐management system provides central tracking for 2,500 Nissan Europe dealers who will train more than 20,000 people in eight European countries in courses dealing with pre‐sales, after sales, customer care and technical matters.

Managers at Agfa, the UK arm of the Belgium‐based imaging company Agfa‐Gevaert, were highly skilled in the technical aspects of their jobs, but lacked many of the essential people and performance‐management skills needed for success in the modern business world. Following a six‐month...

Change and the information‐technology (IT) industry are now almost synonymous. From Moore’s law, which predicts that computing power doubles every 18 months, to mega mergers such as the coming together of Compaq and HP, the IT industry is always on the move. Hewlett Packard’s evolution...

Office and factory life everywhere throws up individuals who have nothing positive to say about their employers, irrespective of whether the organization is, broadly speaking, good or bad to work for. A typical gripe of such people is that changes in working practice have been made but:...