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Call centers : emotional labor...
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Human relations
Industrial relations : a journal of economy & society
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Borders in service : enactments of nationhood in transnational call centres
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It's all in the mix : determinants and consequences of workforce blending in call centres
Kwon, Hyunji
;
Van Jaarsveld, Danielle
- In:
Human relations
66
(
2013
)
8
,
pp. 1075-1100
Persistent link: https://www.econbiz.de/10009787370
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2
Its all in the mix: Determinants and consequences of workforce blending in call centres
Kwon, Hyunji
;
van Jaarsveld, Danielle
- In:
Human relations
66
(
2013
)
8
,
pp. 1075-1100
Persistent link: https://www.econbiz.de/10010159170
Saved in:
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