Using a discourse approach to framing, we investigate the extent to which stakeholder groups cohere or differ in their framing of three environmental disputes. The results help us to better understand the nature of homogeneous or heterogeneous stakeholder groups and how their sensemaking...

This is a qualitative theory-building study that examines the relationship between organizational display rules and social norms (e.g. occupational, status and personal norms) and their influence on anger expressions in the workplace. The emotional labor literature has focused on the impact of...