Using data from extensive on-site interviews conducted in 1997, 1998, and 1999, the authors examine trends in job content and earnings in selected jobs in two American banks. Firm restructuring and technological changes resulted in higher earnings for college-educated workers. The banks followed...

Using data from interviews and a 1991 survey of Massachusetts nursing homes, the author examines employment practices across establishments for the entry-level job of nursing assistant. Practices characteristic of good jobs came in bundles: wages, benefits, employer-provided training, and...

This paper, drawing on interviews conducted in 1989 and 1990 with directors nominated by unions to American corporate boards of directors, shows that union choices in the establishment of board representation in the 1980s reflected union strategy and structure. Those choices, in turn,...

Quantitative industrial relations research frequently relies on data collected from large surveys of establishments that use complex sampling designs, such as stratified and unequal probability sampling. The authors analyze two complex surveys of establishments, the National Organizations Survey...

This paper examines employee reactions to the introduction of work teams, reduced job classifications, and skill-based pay as established through the Modern Operating Agreement (MOA) between Chrysler Corporation and the United Auto Workers. Survey data suggest that workers responded favorably to...

Using 1994–95 survey data on customer service representatives in 303 U.S. bank branches, the authors investigate the effects on wages of information technology (IT), of work practices, and of those two factors in combination. Offline high-involvement practices (measured by the presence of...

The authors examine debates about the effects of mandatory interest arbitration on police and firefighters in New York State under the Taylor Law from 1974 to 2007. Comparing experience with interest arbitration in the first three years after the law was adopted with experiences from 1995 to...

Examining data from two national surveys of matched pairs of union and management lead negotiators, the authors evaluate the current state of practice in labor relations and test several propositions related to the transformation of American industrial relations. They find that 30–40% of...

This paper conceptualizes how organized labor in newly industrialized countries both responds to and shapes the presence of foreign multinationals. Four images of multinationals—as “villains,†“necessary evils,†“arm's length collaborators,†and...

The authors examine competing theoretical arguments regarding whether union representation, shared governance, wage levels, and two features of the quality of labor relations—workplace culture and conflict in negotiations—lead to better or worse outcomes for airlines, and they test...