The authors examine competing theoretical arguments regarding whether union representation, shared governance, wage levels, and two features of the quality of labor relations—workplace culture and conflict in negotiations—lead to better or worse outcomes for airlines, and they test...

Using interview data collected between 1992 and 2009, the authors explore how deregulation of the Australian telecommunications sector and re-regulation of the labor market affected employment relations (ER) strategies at Telstra, Australia's former telecommunications monopoly. Labor market...