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Forecasting for capacity management in call centres : combining methods, organization, people and technology
Saccani, Nicola - In: IMA journal of management mathematics 24 (2013) 2, pp. 189-207
Persistent link: https://www.econbiz.de/10009737723
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Improving spare parts management for field services : a model and a case study for the repair kit problem
Saccani, Nicola; Visintin, Filippo; Mansini, Renata; … - In: IMA journal of management mathematics 28 (2017) 2, pp. 185-204
Persistent link: https://www.econbiz.de/10011723256