The goal of this paper is to describe, model, and optimize inventory in a reverse logistics system that supports the warranty returns and replacements for a consumer electronic device. The context and motivation for this work stem from a collaboration with an industrial partner, a Fortune 100...

Problem definition: We examine a dynamic assignment problem faced by a large Wireless Service Provider (WSP) that is a Fortune 100 company. This company manages two warranties: (i) a customer warranty that WSP offers its customers, and (ii) an Original Equipment Manufacturer (OEM) warranty that...