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~isPartOf:"IZA Discussion Paper"
~isPartOf:"The service industries journal"
~person:"Ho, Bach Quang"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Avatar technology
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COVID-19
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1
Customer satisfaction
1
Customer service
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Dienstleistung
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Virtual reality
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frontline employee
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frontline service technology
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robotic avatar
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technology-mediated service encounter
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IZA Discussion Paper
The service industries journal
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Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
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