In many countries, caseworkers in a public employment office have the dual roles ofcounselling and monitoring unemployed persons. These roles often conflict with each otherleading to important caseworker heterogeneity: Some consider providing services to theirclients and satisfying their demands...

In an evaluation of a job-training program, the influence of the program on the individualearnings capacity is important, because it reflects the program effect on human capital.Estimating these effects is complicated because earnings are observed for employedindividuals only, and employment is...