In many countries, caseworkers in a public employment office have the dual roles ofcounselling and monitoring unemployed persons. These roles often conflict with each otherleading to important caseworker heterogeneity: Some consider providing services to theirclients and satisfying their demands...

Recent empirical evidence has found that employment services and small-businessassistance programmes are often successful at getting the unemployed back to work. Oneimportant concern of policy makers is to decide which of these two programmes is moreeffective and for whom...

This paper examines whether contacts between caseworkers in public employment officesand employers impact on the reemployment chances of the unemployed they counsel. Thisanalysis is made possible through a large administrative dataset on unemployed combinedwith an extensive survey of...

This paper evaluates a job search assistance program for unemployment insurance recipients. The assignment to the program is dynamic. We provide a discussion on dynamic treatment effects and identification conditions. In the empirical analyses we use administrative data from a unique...

Since July 2004 the job search effort of long-term unemployed benefit claimants is monitored in Belgium. We exploit the discontinuity in the treatment assignment at the age of 30 to evaluate the effect of a notification sent at least 8 months before job search is verified. The threat of...

The poor performance often attributed to many public employment services may be explained in part by a delegation problem between the central office and local job centers. In markets characterized by frictions, job centers function as match-makers, linking job seekers with relevant vacancies....

We analyze the effects of four randomized social experiments, involving early and intensive active labour market policy, conducted in Denmark in 2008. The experiments entailed different combinations of early and intensive treatment in terms of meetings and active labour market programmes. The...

Randomized experiments provide policy relevant treatment effects if there are no spillovers between participants and nonparticipants. We show that this assumption is violated for a Danish activation program for unemployed workers. Using a difference-in-difference model we show that the...

Contracting out public services to private firms has ambiguous effects when quality is imperfectly observable. Using a randomized experiment over a national sample in France, we compare the efficiency of the public employment service (PES) vs. private providers in delivering very similar...

We test whether different empirical methods give different results when evaluating job-search assistance programs. Budgetary problems at the Dutch unemployment insurance (UI) administration in March 2010, caused a sharp drop in the availability of these programs. Using administrative data...