Behncke, Stefanie; Frölich, Markus; Lechner, Michael - Forschungsinstitut zur Zukunft der Arbeit <Bonn> - 2007
In many countries, caseworkers in a public employment office have the dual roles ofcounselling and monitoring unemployed persons. These roles often conflict with each otherleading to important caseworker heterogeneity: Some consider providing services to theirclients and satisfying their demands...