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The process map as an instrument to standardize processes: design and application at a financial service provider
Heinrich, Bernd; Henneberger, Matthias; Leist, Susanne; … - In: Information systems and e-business management : ISeB 7 (2009) 1, pp. 81-102
Persistent link: https://www.econbiz.de/10003832309
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Special issue on design and management of business models and processes in services science
Pigneur, Yves (contributor) - 2009
Persistent link: https://www.econbiz.de/10003832332
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Editorial: design and management of business models and processes in services science
Pigneur, Yves; Werthner, Hannes - In: Information systems and e-business management : ISeB 7 (2009) 2, pp. 119-121
Persistent link: https://www.econbiz.de/10003832336
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Six sigma as a business process management method in services : analysis of the key application problems
Johannsen, Florian; Leist, Susanne; Zellner, Gregor - In: Information systems and e-business management : ISeB 9 (2011) 3, pp. 307-332
Persistent link: https://www.econbiz.de/10009273453