Stockbroking firms have openly adopted information and communication technology to improve their competitiveness and responsiveness in market conditions. Changes in business practices have resulted from the widespread adoption and diffusion of information and communication technology. Changes...

Purpose – Previous research showed that there are payoffs from IT investments, but the question is when and why such payoffs occur. This paper aims to adopt an “inside the black‐box” approach to the analysis of economic benefits of ERP systems by examining what business process (BP)...

Purpose – The purpose of this paper is to elicit the determinants of information technology (IT) professional work change and investigates the impact of such changes on IT professionals. Specifically, this paper investigates the effect of work redesign on two personal outcomes:...

This paper investigates and addresses issues, problems and challenges that a regional company of a multinational corporation is facing in the implementation of IT‐platforms (SAP R/3) and the business process re‐engineering (BPR). While many organizations have reported significant improvement...

Purpose – To identify the content of virtual private network, the suitability of virtual private network for e‐commerce transactions, and the economics issue of virtual private network. Design/methodology/approach – A range of virtual private network concepts and technologies are...

Purpose – The growing interest in e‐government raises the question of stages in e‐government development. A few stage models for e‐government have been proposed. Without a common e‐government stage model, different research in e‐government may be based on different stage models. This...

Purpose – To provide a framework for risk assessment of offshore IT outsourcing. Design/methodology/approach – Based on review of recent literature, this paper has identified major risk categories of offshore IT outsourcing, discussed various risk factors within each category, and provided a...

Purpose – This research paper aims to identify and rank critical issues in IT outsourcing relationships. Design/methodology/approach – A total of 11 management theories were applied in this research: theory of core competencies, resource‐based theory, neo‐classical economic theory,...

Purpose – The purpose of this paper is to study how causal ambiguity around technological competencies can help firms to achieve superior performance. Design/methodology/approach – Traditionally, it has been recognised that causal ambiguity of technology represents an effective protection...

Purpose – Wireless and mobile technologies are changing the way that many organizations operate and do business. Mobile business‐to‐employee solutions, especially field force automation (FFA), have been widely adopted throughout the planet. The purpose of this paper is to investigate the...