Similar Search Results

Increasing employees’ creativity by training their managers

Williams, Scott - In: Industrial and Commercial Training 33 (2001) 2, pp. 63-68

examines the research on creativity training, management training, and the managerial behaviors that affect subordinates …’ creativity. Appropriate methods of management training intended to enhance subordinates’ creative performance are suggested. …

Persistent link: https://www.econbiz.de/10014754973

Using job support tools to increase individual productivity and improve workgroup performance

Coulson‐Thomas, Colin - In: Industrial and Commercial Training 35 (2003) 4, pp. 142-147

Providing knowledge is often not enough. Work groups may also require tools that help them apply it. Job support tools capture and spread best practice. Devices such as “traffic‐lighting” can also influence or change behaviour. The right tools increase understanding with each use. Job...

Persistent link: https://www.econbiz.de/10014755063

Call centres: battery farming or free range?

Crome, Matthew - In: Industrial and Commercial Training 30 (1998) 4, pp. 137-141

Although the UK’s call centre industry is booming, it is in danger of losing its lead in Europe to the might and experience of established US call centre operators. UK call centres must fight on two fronts if they are to win the battle for market share: first, they must improve customer...

Persistent link: https://www.econbiz.de/10014755931

LEARNING TO FACILITATE ROLE CHANGE

Calleja, Anne - In: Industrial and Commercial Training 20 (1988) 2, pp. 15-18

The redesign of personnel officers' jobs in a hotel chain is described in order to provide a more direct role in training both for the officers and those subordinate to them. The process of agreeing the changes is set out, followed by a series of modules from the in‐company programme....

Persistent link: https://www.econbiz.de/10014757054

Individuals and enterprise: winning business in the new millennium

Coulson‐Thomas, Colin - In: Industrial and Commercial Training 32 (2000) 1, pp. 4-8

As the emphasis switches from cost‐cutting and restructuring to revenue generation and value creation, the winning of business assumes greater importance. Although the skills required to submit successful proposals and win bids, and the critical success factors for winning business in a...

Persistent link: https://www.econbiz.de/10014754934

Culture change through applying competencies in development centres

Matheson, Ian - In: Industrial and Commercial Training 33 (2001) 4, pp. 131-134

management and service delivery. To achieve the required changes, the council recognised that it should implement management … competencies that embedded its vision and values in the management of the authority. Management competencies were developed through … management tool for 95 per cent of participating managers. Of the participants, 72 per cent also gained valuable personal …

Persistent link: https://www.econbiz.de/10014754980

The “X files”: managing unwanted staff behaviours and attitudes

Jillins, Bob - In: Industrial and Commercial Training 34 (2002) 1, pp. 13-16

Highlights the viewpoint that managers have the “right” to request individuals within their team to modify or change behaviours that may fall outside organisational or desirable team norms and adversely affect individual or team work performance. Empirical and experiential evidence suggest...

Persistent link: https://www.econbiz.de/10014755000

Harnessing learning technology to succeed in business

Little, Bob - In: Industrial and Commercial Training 34 (2002) 2, pp. 76-80

they can do both if they implement software systems – known as learning management systems (LMS) – to collect and analyse … concept of a learning management system was born. One of the most advanced LMSs in the world – and a market leader, with some …

Persistent link: https://www.econbiz.de/10014755038

Lafarge develops employee talent through e‐learning

Martin, Frédéric - In: Industrial and Commercial Training 43 (2011) 5, pp. 291-296

companies wishing to respond to modern day management and leadership challenges. The aim of this paper is to explore e …‐learning within the context of global talent management. Design/methodology/approach – The paper uses the experiences of Lafarge, an … management training and HR professionals operating within a global organisation. …

Persistent link: https://www.econbiz.de/10014755554

A new approach for managing university‐workplace partnerships

Ylikoski, Teemu; Kortelainen, Mika J. - In: Industrial and Commercial Training 44 (2012) 6, pp. 349-356

are growing. Partnership management ensures availability of authentic learning environments, joint‐learning tasks, and … relationship management, but also deeper partnerships as the relationships evolve over time. Partnerships are centrally managed and … deepen partnerships, overcoming typical hurdles. Originality/value – The non‐exclusive approach to partnership management …

Persistent link: https://www.econbiz.de/10014755619