Purpose – The purpose of this paper is to address the increasing need to move past the traditional measurement, evaluation methodologies and truly connect the value of learning and performance to organizational objectives and strategy. Design/methodology/approach – Though anecdotal research,...

The small and medium enterprise (SME) sector is receiving increasing recognition and, as part of this, its human resources needs is a comparatively neglected area. This study of 300 companies consisted of a comprehensive investigation of all aspects of human resources. The focus here is on the...

Conference presentations often implore delegates to take human resource development issues seriously – after all, research has clearly shown that people are the key to business success. Moreover, a clear link between business strategy and people management significantly increases the...

Argues that attempting to drive through change with little regard for employees’ emotional responses is futile. There is an important role for coaching in change management. The attention it affords individuals can greatly strengthen their relationship with the organization and overcome...

Purpose – To explain and demonstrate an interactive approach to skill development and knowledge attainment that may serve varied purposes for employee learning and development. Design/methodology/approach – The paper explains in detail and demonstrates the process of skill charting. Skill...

Purpose – To explain some of the dynamics of scripts creation as used in training, to offer a sequence of events to use in creating a performance script, and to offer some examples of how script creation is applied in training activities. Design/methodology/approach – The paper explains in...

Purpose – The received wisdom is that team working is a good thing and is spoken about positively as a means of promoting co‐operation and of making the best use of employees' strengths. This article seeks to examine why this may be and to address the four areas highlighted by ACAS where...

Purpose – To demonstrate the need to involve stakeholders (executives, managers, trainers, co‐workers, others) to support performance in the work environment. Design/methodology/approach – The article explores emerging concepts of moderately and highly complex organizations, and research...

Purpose – The purpose of this article is to share some high level findings of a continuous program of research designed to identify critical success factors for important corporate activities such as bidding, building relationships, purchasing and pricing. Design/methodology/approach –...

Purpose – The purpose of this paper is to examine and ultimately suggest the most effective method with which to evaluate employees operating within a matrix organization. The paper aims to demonstrate the tools, corporate participation and acceptance levels required in order to ensure...