Purpose – The paper aims to present a case study of multi award‐winning management team's methods used to profoundly increase staff performance through engagement. Design/methodology/approach – The model covers applied techniques in internal communication; management training; managing...

Purpose – When employees believe in and trust their management it motivates and encourages employees' participation in decision making which improves employees' efforts, benefits their job satisfaction and commitment to work. All of these factors, in turn, contribute to a trustworthy...

Purpose – When employees believe in and trust their management, it motivates and encourages employees' participation in decision making which improves employees' efforts, and benefits their job satisfaction and commitment to work. All of these factors, in turn, contribute to a trustworthy...

Purpose – When employees believe in and trust their management, it motivates and encourages employees' participation in decision making which improves employees' efforts, benefits their job satisfaction and commitment to work. All of these factors, in turn, contribute to a trustworthy...

The study of complex adaptive systems which explains the constant flux of living systems is arousing much interest as a paradigm and model for studying organisational behaviour and associated disciplines. A new order of reality emerges as a result of the constant interaction and coevolution of...

Challenges the notion that leadership is about control by strong personalities. Draws on theories of organizational change to show the part leadership plays and how it needs to change to enable organizations to transform themselves to compete most effectively in the modern economy. In...

Government initiatives and the drive for greater efficiency and best practice mean that much of the NHS is facing change and upheaval. Consequently, many employees feel unsettled, insecure and unsure of the future and how they can continue to develop their career. To try and address some of...

Action learning can be used as a vehicle of change as well as for personal development. This article explores the initial analysis of organisational issues and outcomes desired by the client organisation. The overall requirement was to select and apply a method of change and development which...

The latest Bourton Group survey on trends and opinions in UK industry looks at the likely operational impact of four key areas of change: globalisation; the increasing power of the customer; social and environmental; and e‐business. Companies are gearing up uncertainly to face what are seen as...

All organisations are having to adapt to an apparently increasing level of change. In many cases they have met this challenge with difficulty. This article presents some of the drivers of change that have combined to produce a multivariate set which has led to a number of organisational and...