Purpose – The purpose of this paper is to report on the experiences from a number of two‐day courses in fundamentals of supply chain management completed for about 200 employees in a case company. The courses were held in order to increase the organisation's competency level and by this...

Purpose – The purpose of this paper is to report on observations of administrative work processes in two Danish manufacturing companies. The brown paper method was applied in both cases as a visualization technique to map the process flows and to highlight improvement areas. The paper explores...