Purpose – The purpose of this paper is to provide an argument for implementing a reputation system into virtual knowledge sharing programs. Design/methodology/approach – The author formulates opinions based on workplace realities, professional insights and personal experience. Findings –...

Argues that many performance improvement programmes can be evaluated in the light of expected gains in customer retention, which in turn will improve profits. Customer service transactions involve people who are supported by computers. Therefore, a performance improvement strategy will consider...

Discusses the emergence of virtual teams in the current business world. The issues posed by virtuality as opposed to proximity for group members and trainers and developers are raised. The stages of group processes – from formation/socialisation to the adjournment of virtual teams – are...

L.P. Hartley said, “The past is a foreign country, they do things differently there”. This is taken to mean that nothing should be taken as read, that everything must be proven, not assumed. The same sentiment should be applied to new technologies in learning and their effect on the learning...