Purpose – This paper aims to summarise the author's recent research into what is involved in creating a coaching culture. Design/methodology/approach – Based on a series of organisation cases six dimensions are identified and four sub‐dimensions within each, and an instrument is developed...

Argues that, in the fields of team working and coaching, the metaphor of sporting excellence is overused. Considers the downside of the sporting analogy and proposes instead a musical analogy. Examines the value of the symphony orchestra, the jazz combo and the chamber music ensemble as...

This paper examines the understanding of consciousness, attempts to define spirit, and explore the idea of spirit consciousness. It examines spirit consciousness in the context of autonomy and power. It moves on to explore learning strategies and communities and summarise the author’s own...

Identifies six issues which have to be addressed in the effective co‐operation of men and women in an organization – identity, values, valuing differences, barriers, vision and action, and from this viewpoint reviews a particular course of management development workshops. Concludes that as...

Discusses changes in individual learning capacity during the ten years up to 2004, including tree of knowledge (TOK) briefcases; cyborg technology; remodelling knowledgework; the flexible individual; and techneurology. Also discusses changes in organizational learning including dispersal of...

Purpose – The purpose of this paper is to raise awareness of the role and nature of team coaching. Design/methodology/approach – The paper undertakes a review of research and practical experience in team coaching. Findings – Team coaching has multiple definitions and is only now emerging...

David Clutterbuck's book on Mentoring is the most helpful material available on this important subject. It is succinct enough not to lend itself easily to a shortened version in article form. The following note was used to introduce the subject at the World Congress on Management Development in...

The real nature of customer care is defined as being more than making customers smile. The five main requirements are: understanding the customers, methods of measuring service quality, involving employees at all levels, devolving decision taking on customer care and communication.