This article describes a project and the resulting programme to help small businesses to survive and grow through the use of business coaching. It also describes the use of the programme in an actual case study of business coaching. The programme seeks to give the owner/managers of small...

Successful and unsuccessful companies adopt very different ways of managing change, competing and winning. Examining outcomes achieved enables the differing attitudes, approaches, behaviours and priorities of winners and losers to the integration of learning and working, partnering with...

Examines the connection between influencing and negotiation. Using data collected from self‐assessment instruments developed by them, the authors argue that it is useful to see negotiation as one type of influencing. The article is in two parts. This first part concentrates on influencing. It...

Globalisation and the technological revolution have transformed our world. It is exciting and offers abundant possibilities. For leaders it is hugely challenging. It is characterised by constantly shifting global competition, faster and faster change, increasing complexity, unpredictability,...

Purpose – This article aims to introduce organization development (OD) and its potential application in organizational environments by discussing core concepts, practice models and providing guidance on evaluation and development. Design/methodology/approach – The methodology includes...

Purpose – This paper aims to describe key issues at macro and micro levels which impact – and affect – sales training activities and facilitation for “successful selling” in the contemporary economic climate. Design/methodology/approach – This paper reports presentations from key...

Purpose – The purpose of this paper is to describe the hard times currently faced by many organisations, particularly public‐sector organisations in the UK, review the relevant published literature on the management of change and explore two issues not adequately dealt with in the...

Purpose – The aim of the paper is to share the recipe that enables a team‐builder to build in the workplace, out of any group of individuals, a high‐performing team in four hours. Design/methodology/approach – After a period of research and testing, the recipe was formulated and...