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Investment in training and development is only truly effective if it realises benefits to the business in terms of skills and service improvements, staff retention and motivation, business improvements, increased turnover and cost reductions. This was the challenge faced by Harris Associates in...
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the solutions work or are actually counter‐productive. Management training needs to include an emphasis on diagnostic …
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This article discusses the options for training professionals wanting to take a more strategic approach to the evaluation of their activities. It is based on practical experience and an insight into business metrics parachuted into this area from the field of strategic marketing. The author...
Persistent link: https://www.econbiz.de/10014755074
acquisition and integration of new technology. Provides a five‐stage transfer plan and explains how to overcome problems with …
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methods, and addresses the issue of how important this influence may be. The specific concepts of differentiation, integration …
Persistent link: https://www.econbiz.de/10014755956
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As the emphasis switches from cost‐cutting and restructuring to revenue generation and value creation, the winning of business assumes greater importance. Although the skills required to submit successful proposals and win bids, and the critical success factors for winning business in a...
Persistent link: https://www.econbiz.de/10014754934
management and service delivery. To achieve the required changes, the council recognised that it should implement management … competencies that embedded its vision and values in the management of the authority. Management competencies were developed through … management tool for 95 per cent of participating managers. Of the participants, 72 per cent also gained valuable personal …
Persistent link: https://www.econbiz.de/10014754980
Highlights the viewpoint that managers have the “right” to request individuals within their team to modify or change behaviours that may fall outside organisational or desirable team norms and adversely affect individual or team work performance. Empirical and experiential evidence suggest...
Persistent link: https://www.econbiz.de/10014755000