Reports on the reasons for failure in IT applications. Looks at typical cases of failure and defines success factors. Concludes that a range of human and technical factors interplay together, to produce project failure. Offers general guidance for project success, with emphasis on management and...

Considers the many demands facing managers in modern organizations, particularly following the effects of downsizing and flattened organizational structures. Managers have to be concerned with, variously, product and/or service quality, financial planning and accountability, organizational...

IT training has assumed a pivotal role in the corporate world. Yet official bodies such as the Institute of IT Training claim that much of the investment will be wasted because courses are poorly conceived, over‐reliant on technical input, and fail to take into account the basic drivers which...