Cutler, Philip G.; Kleiner, Brian H. - In: Industrial and Commercial Training 29 (1997) 7, pp. 236-240
programme, shows how success or failure can be pre‐determined by addressing four key areas. The first, planning, deals with … practices for success. The third, opening the quality umbrella, tracks the failure of companies to implement quality company … setting the right quality course for success. The second, commitment, perhaps the broadest area, deals with effective …