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Gaining a competitive advantage through customer service training

Prager, Howard - In: Industrial and Commercial Training 35 (2003) 6, pp. 259-262

Research shows that when funds are tight, the most effective use of training investment is on frontline workers and frontline managers. Some of the key frontline employees are customer service representatives, since they are often the go‐between for customers and the company. One large...

Persistent link: https://www.econbiz.de/10014755082

Technical colleges and industry partnerships: advancing workplace learning and organizational effectiveness

Davis, Paul - In: Industrial and Commercial Training 36 (2004) 3, pp. 121-124

Historically, technical colleges in Australia have monopolised the delivery of vocational education and training. Industry exerted little influence over curriculum content and design and had to accept whatever colleges offered them in terms of skilled staff. Starting in the 1980s, a deregulated...

Persistent link: https://www.econbiz.de/10014755151

Encouraging partnering and collaboration

Coulson‐Thomas, Colin - In: Industrial and Commercial Training 37 (2005) 4, pp. 179-184

Purpose – Proposes to show that in many organizations trainers, and other groups such as communicators, need to take positive steps to encourage partnering and collaboration. Design/methodology/approach – The article is intended to share findings from an ongoing investigation undertaken by...

Persistent link: https://www.econbiz.de/10014755177

Theory wrapped in context: bridges between academic and industrial worlds

Halls, Jonathan - In: Industrial and Commercial Training 37 (2005) 6, pp. 279-285

broadcasting. The review seeks to examine from the author's perspective the relative strengths each party brings to the partnership … should bring to the partnership and draws on interviews with key people involved in the partnership. Findings – Partnerships … critical mindset. Originality/value – This paper argues that such a partnership will enrich a learner's experience and produce …

Persistent link: https://www.econbiz.de/10014755193

Tough times call for collaborative leaders

Archer, David; Cameron, Alex - In: Industrial and Commercial Training 41 (2009) 5, pp. 232-237

Purpose – This paper aims to discuss the development of collaborative leadership skills to address an identified gap in senior management capability. Design/methodology/approach – This paper is based on research carried out by IPSOS Mori consisting of interviews with 100 directors across the...

Persistent link: https://www.econbiz.de/10014755434

Improving delivery and content through technology and collaboration

Toms, Jeff - In: Industrial and Commercial Training 42 (2010) 7, pp. 394-397

Purpose – The paper seeks to examine how both training partnerships and innovation technology provide the scope to deliver programmes that offer better value for money, more relevant content and more easily accessible training resources. Design methodology/approach – The paper looks at how...

Persistent link: https://www.econbiz.de/10014755516

Embedding collaboration through standards – part 1

Hawkins, David; Little, Bob - In: Industrial and Commercial Training 43 (2011) 2, pp. 106-112

Purpose – This paper aims to expand the debate around the catalysts required to develop, promote, implement and maintain effective collaborative practice. Design/methodology/approach – A review of the benefits of business collaboration and partnering, with special reference to the world's...

Persistent link: https://www.econbiz.de/10014755532

Embedding collaboration through standards – part 2:the key aspects of BS 11000

Hawkins, David; Little, Bob - In: Industrial and Commercial Training 43 (2011) 4, pp. 239-246

Purpose – The purpose of this paper is to expand the debate around the catalysts required to develop, promote, implement and maintain effective collaborative practice. Design/methodology/approach – A review of the benefits of business collaboration and partnering, with special reference to...

Persistent link: https://www.econbiz.de/10014755548

A new approach for managing university‐workplace partnerships

Ylikoski, Teemu; Kortelainen, Mika J. - In: Industrial and Commercial Training 44 (2012) 6, pp. 349-356

are growing. Partnership management ensures availability of authentic learning environments, joint‐learning tasks, and … deepen partnerships, overcoming typical hurdles. Originality/value – The non‐exclusive approach to partnership management …

Persistent link: https://www.econbiz.de/10014755619