Curado, Carla; Sousa, Inês - In: Industrial and Commercial Training 53 (2021) 3, pp. 283-293
Purpose The purpose of this study is to describe the evaluation of a training programme in a Portuguese family’s small and medium enterprise (SME) in the cosmetics industry. This study addresses the four levels of the Kirkpatrick Model and estimates the return on investment (ROI) of a training...