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Increasing employees’ creativity by training their managers

Williams, Scott - In: Industrial and Commercial Training 33 (2001) 2, pp. 63-68

As pressures on organizations to adapt and solve problems creatively increase, employee creativity will become an increasingly important concern. The pressures on businesses and government organizations to adapt to new technologies and external threats require resourcefulness and creativity....

Persistent link: https://www.econbiz.de/10014754973

Using job support tools to increase individual productivity and improve workgroup performance

Coulson‐Thomas, Colin - In: Industrial and Commercial Training 35 (2003) 4, pp. 142-147

Providing knowledge is often not enough. Work groups may also require tools that help them apply it. Job support tools capture and spread best practice. Devices such as “traffic‐lighting” can also influence or change behaviour. The right tools increase understanding with each use. Job...

Persistent link: https://www.econbiz.de/10014755063

Call centres: battery farming or free range?

Crome, Matthew - In: Industrial and Commercial Training 30 (1998) 4, pp. 137-141

Although the UK’s call centre industry is booming, it is in danger of losing its lead in Europe to the might and experience of established US call centre operators. UK call centres must fight on two fronts if they are to win the battle for market share: first, they must improve customer...

Persistent link: https://www.econbiz.de/10014755931

LEARNING TO FACILITATE ROLE CHANGE

Calleja, Anne - In: Industrial and Commercial Training 20 (1988) 2, pp. 15-18

The redesign of personnel officers' jobs in a hotel chain is described in order to provide a more direct role in training both for the officers and those subordinate to them. The process of agreeing the changes is set out, followed by a series of modules from the in‐company programme....

Persistent link: https://www.econbiz.de/10014757054

Managing workplace stress: how training can help

Shuttleworth, Anna - In: Industrial and Commercial Training 36 (2004) 2, pp. 61-65

training can have a positive impact on tackling stress in the workplace – helping employees become more resilient towards …

Persistent link: https://www.econbiz.de/10014755103

Making workplace fun more fun ctional

Ford, Robert C.; Newstrom, John W.; McLaughlin, Frank S. - In: Industrial and Commercial Training 36 (2004) 3, pp. 117-120

indicate that there is overwhelming support for having fun in the workplace. These respondents report that having a fun work …

Persistent link: https://www.econbiz.de/10014755114

Can NLP help or harm your business?

Yemm, Graham - In: Industrial and Commercial Training 38 (2006) 1, pp. 12-17

NLP, its applications both individually and in the workplace and also to dispel some myths about NLP and connotations …

Persistent link: https://www.econbiz.de/10014755215

Understanding generational differences for competitive success

Glass, Amy - In: Industrial and Commercial Training 39 (2007) 2, pp. 98-103

Purpose – The largest diversity of generations is represented in today's workplace than at any other time in history …. The different backgrounds and life experiences result in five areas of potential workplace strife surrounding their … limitations/implications – More research on generation X and millennials and their role in the workplace in developing countries …

Persistent link: https://www.econbiz.de/10014755292

Is life a balancing act?

Hughes, Nicola - In: Industrial and Commercial Training 39 (2007) 5, pp. 281-284

Purpose – The purpose of this case study is to highlight to individuals and businesses the importance of work‐life balance and how it can have a massive impact on one's daily life. It aims to describe the pitfalls of not having a policy in place and also how a business can go about...

Persistent link: https://www.econbiz.de/10014755321

Interpersonal influence in the workplace – part two: some research findings – influencing behaviour, personality and context

Manning, Tony; Pogson, Graham; Morrison, Zoë - In: Industrial and Commercial Training 40 (2008) 4, pp. 188-196

research undertaken about interpersonal influence in the workplace. Design/methodology/approach – This paper is the second part … of a three‐part paper considering influencing behaviour in the workplace, the ways in which people at work go about …

Persistent link: https://www.econbiz.de/10014755370