Purpose – The purpose of this paper is to high-light the very well-known potential downside of technology found in many sales environments and to provide a fail-safe remedy to telephone Call Reluctance. Design/methodology/approach – The typical, illogical thinking that underpins the reasons...

Discusses the emergence of virtual teams in the current business world. The issues posed by virtuality as opposed to proximity for group members and trainers and developers are raised. The stages of group processes – from formation/socialisation to the adjournment of virtual teams – are...

L.P. Hartley said, “The past is a foreign country, they do things differently there”. This is taken to mean that nothing should be taken as read, that everything must be proven, not assumed. The same sentiment should be applied to new technologies in learning and their effect on the learning...

Globalisation and the technological revolution have transformed our world. It is exciting and offers abundant possibilities. For leaders it is hugely challenging. It is characterised by constantly shifting global competition, faster and faster change, increasing complexity, unpredictability,...

Proposes that emotional intelligence (Ei) enables teams to boost their performance. Looks at five Ei team competencies which build on individual Ei skills. These are inclusiveness, adaptability, assertiveness, empathy, and influence. However, these competencies are not enough on their own. There...