As pressures on organizations to adapt and solve problems creatively increase, employee creativity will become an increasingly important concern. The pressures on businesses and government organizations to adapt to new technologies and external threats require resourcefulness and creativity....

Purpose – It is well recognized that fast‐growing companies can outpace their systems and infrastructure. Similarly, rapidly growing companies can outgrow their corporate culture. This case study aims to address training that replaces an established yet outgrown corporate culture with a...

Purpose – This is the second section of a two‐part study of employee engagement. The first part, in the previous issue (Vol. 42, No. 5, 2010), explored the literature that places this study in context. The key aim of the study is to assess the main factors encouraging or preventing employee...

Purpose – The purpose of this paper is to report on observations of administrative work processes in two Danish manufacturing companies. The brown paper method was applied in both cases as a visualization technique to map the process flows and to highlight improvement areas. The paper explores...

Purpose This paper aims to explore the role of retention strategies and psychological contract (PC) factors in private hospitals. Design/methodology/approach The current study is an empirical research. The study was conducted by receiving responses from a sample size of 190 respondents who...

Purpose – To provide a summary of self‐help texts and ideas drawn from a range of self‐help and “how to” books. Design/methodology/approach – Material subdivided into the ten most common (agreed) ideas for self‐improvement. Findings – The advice is sound (common sense?) but...

Purpose – The purpose of this paper is to share the learning gained from the experiences of The Glenmorangie Company in driving a step change in quality awareness within the business. Design/methodology/approach – The approach is taken in terms of raising standards in the organisation...