Most of us have some appreciation for the healing nature of forgiveness in our personal lives, even if we do not always practice it! But, in the world of work it is an act even more rare than the expression of authentic gratitude and appreciation. It is the intention of this paper to show that,...

Purpose – The purpose of this paper is to recognize that organizational or corporate culture has resurfaced as an important factor in an organisation's long‐term success. This paper aims to offer ideas for developing and sustaining a strong organizational culture. Design/methodology/approach...

Purpose – The purpose of this paper is to provide an explanation of the DiSC personality model along with a real‐world example of its effectiveness. Design/methodology/approach – The DiSC personality model explores people's communication priorities and how those priorities influence...

Describes study of interaction between learners, bosses, mentors and clients on programmes designed through action learning. Reviews what happened with 26 participants and five mentors or bosses, and also perceptions of faculty and management development advisers. Finds that relationships were...

This short paper will introduce some tools and processes that can be used to develop a more strategic approach to organisational learning. They were developed over a two‐year action research project carried out by Business Lab ( www.businesslab.co.uk ) in Aberdeen, Scotland, involving dozens...

Purpose – To investigate practical methods of generating creative thinking in business. Includes De Bono's Six Thinking Hats approach. Design/methodology/approach – To articulate issues and challenges, highlight some of the key techniques and how they work. Also to provide case study...

Purpose – This paper aims to explore the challenge of learning and reinvention from the twin perspectives of academia and the earthy pragmatism of popular culture. It provides a set of lessons to assist organisations to learn and, more importantly, unlearn, so that they can stay ahead....

Purpose – With talent management becoming an area of growing concern in the literature, this paper seeks to investigate talent management, employee engagement and talent pipeline development. Design/methodology/approach – A case study of best practice in talent pipeline development is...