Investment in training and development is only truly effective if it realises benefits to the business in terms of skills and service improvements, staff retention and motivation, business improvements, increased turnover and cost reductions. This was the challenge faced by Harris Associates in...

Purpose – This paper aims to investigate the attitude of European organisations to leadership development initiatives and to identify best practice initiatives that organisations should employ to build skills and capabilities for the future. Design/methodology/approach – The research,...

Purpose – The purpose of this paper is to explain the appreciative inquiry change methodology and to demonstrate how it can be applied to a specific work challenge. Design/methodology/approach – This paper first explains the appreciative inquiry method and gives an account of how the...

Action learning was a comparative latecomer to the lexicon of management development techniques, gaining widespread acceptance only in the 1970s thanks to the work of Reg Revans. Reviews what we have since learned about the process, how it holds up against developments like the competence...