Avgar, Ariel C.; Givan, Rebecca Kolins; Liu, Mingwei - In: Industrial and Labor Relations Review 64 (2011) 3, pp. 423-440
Hospitals are increasingly experimenting with workplace innovations designed to improve the quality of patient care, alleviate financial pressures, and retain staff. The authors examine one such innovation, patient-centered care (PCC), and its effects on clinical and employee outcomes in...