"An important step that is often missed in an improvement plan is communicating why Continuous Improvement methodologies are being used and how to sustain the improvements. This book shows how to be an effective change agent using tools that make sense while being competitive in the business...

chapter 1. Continual improvement for social responsibility -- chapter 2. The story of continual improvement -- chapter 3. The SOFAIR method -- chapter 4. How SOFAIR is deployed in an organization -- chapter 5. Examples of SOFAIR in action -- chapter 6. Taking action.