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Meeting the Customer Satisfaction Challenge - The new ISO 9000 revision requiring firms to collect and act on customer satisfaction data offers an exciting opportunity. But even if...
Bond III, Edward U.; Fink, Ross L. - In: Industrial management : the magazine for better … 43 (2001) 4, pp. 26-33
Persistent link: https://www.econbiz.de/10006273797
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What You Need to Know About Same-Sex Sexual Harassment - Managers can't afford to overlook any complaints of sexual harassment, even when the alleged harasser is the same sex as th...
Fink, Ross L.; Perry, Sandra J. - In: Industrial management : the magazine for better … 41 (1999) 2, pp. 22-25
Persistent link: https://www.econbiz.de/10006297603
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Paid Union Organizers As Protected "Employees": NLRB v. Town and Country Electric
Fink, Ross L.; Robinson, Robert K.; Nichols, Dave L. - In: Industrial management : the magazine for better … 38 (1996) 1, pp. 24-28
Persistent link: https://www.econbiz.de/10006318499
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Effective Utilization of Procurement Cards
Gillett, John W.; Fink, Ross L.; Johnson, L.Ted - In: Industrial management : the magazine for better … 38 (1996) 4, pp. 19-22
Persistent link: https://www.econbiz.de/10006325209
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DuPont V. Chemical Workers Association: Further Limits On Employee Participation Programs
Fink, Ross L.; Robinson, Robert K.; Canty, Ann - In: Industrial management : the magazine for better … 36 (1994) 2, pp. 3-5
Persistent link: https://www.econbiz.de/10006337586
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DuPont V. Chemical Workers Association: Further Limits On Employee Participation Programs
Fink, Ross L.; Robinson, Robert K.; Canty, Ann - In: Industrial management : the magazine for better … 36 (1994) 2, pp. 3-5
Persistent link: https://www.econbiz.de/10006350091
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The Employee Involvement Dilemma: Do Employee Participation Programs Violate U.S. Labor Laws?
Robinson, Robert K.; Fink, Ross L.; Gillenwater, Edward L. - In: Industrial management : the magazine for better … 35 (1993) 3, pp. 3-5
Persistent link: https://www.econbiz.de/10006350560
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The Employee Involvement Dilemma: Do Employee Participation Programs Violate U.S. Labor Laws?
Robinson, Robert K.; Fink, Ross L.; Gillenwater, Edward L. - In: Industrial management : the magazine for better … 35 (1993) 3, pp. 3-5
Persistent link: https://www.econbiz.de/10006359083