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Changes in sales call frequency: a longitudinal examination of the consequences in the supplier-customer relationship
Román, Sergio; Martín, Pedro J. - In: Industrial marketing management : the international … 37 (2008) 5, pp. 554-564
Persistent link: https://www.econbiz.de/10003736671
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Fairness asymmetry, changes in mutual trust, and supplier performance in buyer-supplier exchanges in China : A dyadic view
Wang, Mengyang; Sheng, Shibin; Zhou, Kevin Zheng - In: Industrial marketing management : the international … 106 (2022), pp. 14-30
Persistent link: https://www.econbiz.de/10014226209
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Incorporating human resource management initiatives into customer services : empirical evidence from Chinese manufacturing firms
Feng, Taiwen; Wang, Dan; Prajogo, Daniel - In: Industrial marketing management : the international … 43 (2014) 1, pp. 126-135
Persistent link: https://www.econbiz.de/10010359366
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Effect of service-related resources on employee and customer outcomes in trade shows
Jha, Subhash; Balaji, M. S.; Ranjan, Kumar Rakesh; … - In: Industrial marketing management : the international … 76 (2019), pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
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Drivers and outcomes of relationship quality with professional service firms : an SME owner-manager perspective
Casidy, Riza; Nyadzayo, Munyaradzi - In: Industrial marketing management : the international … 78 (2019), pp. 27-42
Persistent link: https://www.econbiz.de/10012026090
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Creating trust and commitment in B2B services
Gansser, Oliver Alexander; Boßow-Thies, Silvia; Krol, … - In: Industrial marketing management : the international … 97 (2021), pp. 274-285
Persistent link: https://www.econbiz.de/10013206323
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Antecedents and consequences of commitment in marketing research services: the client's perspective
Cater, Barbara; Zabkar, Vesna - In: Industrial marketing management : the international … 38 (2009) 7, pp. 785-797
Persistent link: https://www.econbiz.de/10003893190
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Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred; Schnebelen, Stefanie; Schäfer, Daniela B. - In: Industrial marketing management : the international … 43 (2014) 1, pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
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Determinants and mediators of the intention to upgrade the contract in buyer-seller relationships
Visentin, Marco; Scarpi, Daniele - In: Industrial marketing management : the international … 41 (2012) 7, pp. 1133-1141
Persistent link: https://www.econbiz.de/10009683358
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We are not on the same page : the effects of salesperson trust overestimation on customer satisfaction and relationship performance
Mangus, Stephanie M.; Jones, Eli; Folse, Judith Anne … - In: Industrial marketing management : the international … 109 (2023), pp. 58-70
Persistent link: https://www.econbiz.de/10014282226