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~isPartOf:"Industrial marketing management : the international journal for industrial and high-tech firms"
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Beziehungsmarketing
406
Relationship marketing
406
Lieferantenmanagement
275
Supplier relationship management
275
B-to-B-Marketing
197
Business-to-business marketing
197
Consumer behaviour
124
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124
Customer satisfaction
71
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71
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59
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Agnihotri, Raj
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Industrial marketing management : the international journal for industrial and high-tech firms
Journal of business research : JBR
2,473
Journal of retailing and consumer services
2,284
International journal of hospitality management
976
International journal of consumer studies
783
Psychology & marketing
725
SpringerLink / Bücher
694
NBER working paper series
632
Journal of consumer research : JCR ; an interdisciplinary bimonthly
592
European Journal of Marketing
587
Journal of retailing
536
Working paper / National Bureau of Economic Research, Inc.
516
Asia Pacific journal of marketing and logistics
466
NBER Working Paper
456
Tourism management : research, policies, practice
449
Journal of Consumer Marketing
448
International Journal of Retail & Distribution Management
441
Management science : journal of the Institute for Operations Research and the Management Sciences
439
The service industries journal
438
Journal of travel and tourism marketing
433
The international review of retail, distribution and consumer research
428
European journal of marketing : EJM
425
Journal of marketing
425
The journal of services marketing
423
Journal of the Academy of Marketing Science
422
The journal of product & brand management
415
International journal of retail & distribution management
412
Journal of marketing research : JMR
407
Journal of marketing management : MM
395
The journal of brand management : an international journal
390
Journal of Services Marketing
387
Cogent business & management
366
International journal of contemporary hospitality management
364
European journal of operational research : EJOR
359
Technological forecasting & social change : an international journal
358
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
352
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
347
International journal of production economics
342
Journal of hospitality marketing & management
338
Marketing letters : a journal of research in marketing
336
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ECONIS (ZBW)
530
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1
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
Saved in:
2
Customer engagement through omnichannel retailing : the effects of channel integration quality
Lee, Zach W. Y.
;
Chan, Tommy K. H.
;
Chong, Alain Yee Loong
- In:
Industrial marketing management : the international …
77
(
2019
),
pp. 90-101
Persistent link: https://www.econbiz.de/10012004178
Saved in:
3
Uplift modeling and its implications for B2B customer churn prediction : a segmentation-based modeling approach
Caigny, Arno de
;
Coussement, Kristof
;
Verbeke, Wouter
; …
- In:
Industrial marketing management : the international …
99
(
2021
),
pp. 28-39
Persistent link: https://www.econbiz.de/10013206384
Saved in:
4
Understanding the role of service innovation behavior on business customer performance and loyalty
Woo, Heeseok
;
Kim, Sang Jin
;
Wang, Huanzhang
- In:
Industrial marketing management : the international …
93
(
2021
),
pp. 41-51
Persistent link: https://www.econbiz.de/10012501935
Saved in:
5
Technology readiness in a B2B online retail context : an examination of antecedents and outcomes
Vize, Róisín
;
Coughlan, Joseph
;
Kennedy, Aileen
; …
- In:
Industrial marketing management : the international …
42
(
2013
)
6
,
pp. 909-918
Persistent link: https://www.econbiz.de/10010211252
Saved in:
6
Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities
Bruhn, Manfred
;
Schnebelen, Stefanie
;
Schäfer, Daniela B.
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 164-176
Persistent link: https://www.econbiz.de/10010359357
Saved in:
7
Securing business-to-business relationships : the impact of switching costs
Blut, Markus
;
Evanschitzky, Heiner
;
Backhaus, Christof
; …
- In:
Industrial marketing management : the international …
52
(
2016
),
pp. 82-90
Persistent link: https://www.econbiz.de/10011447495
Saved in:
8
What drives the implementation of customer success management? : antecedents of customer success management from suppliers' and customers' perspectives
Kleinaltenkamp, Michael
;
Prohl-Schwenke, Katharina
; …
- In:
Industrial marketing management : the international …
102
(
2022
),
pp. 338-350
Persistent link: https://www.econbiz.de/10013259095
Saved in:
9
Service quality versus service experience : an empirical examination of the consequential effects in B2B services
Roy, Subhadip
;
Sreejesh, S.
;
Bhatia, Sandhya
- In:
Industrial marketing management : the international …
82
(
2019
),
pp. 52-69
Persistent link: https://www.econbiz.de/10012127978
Saved in:
10
How psychological resourcefulness increases salesperson's sales performance and the satisfaction of their customers : exploring the mediating role of customer-oriented behaviors
Lussier, Bruno
;
Hartmann, Nathaniel N.
- In:
Industrial marketing management : the international …
62
(
2017
),
pp. 160-170
Persistent link: https://www.econbiz.de/10011707104
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