study the role that firms' and users' activities on Facebook play in the innovation process. We find that firms' adoption of … actively ask for feedback, while only negative user comments are positively and significantly related to innovation success …

representative evidence on the impact of the economic environment on employee opposition against the implementation of an innovation … innovation is an increase in employee performance, the firm experiences higher resistance, while resistance is lower in firms … aiming at increasing the product range by the innovation. Profit and turn over expectations of the firm and the outside …

and external knowledge. Knowledge in turn constitutes one of the main inputs to service innovation. Hence, social software … has the potential to support service innovation. Using data from 505 German Information- and Communication Technology (ICT … social software applications triggers innovation. Thereby, it refers to a knowledge production function in which social …