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~isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
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Centralization as a design consideration for the management of call centers
Adria, Marco
;
Chowdhury, Shamsud D.
- In:
Information & management : the internat. journal of …
41
(
2004
)
4
,
pp. 497-508
Persistent link: https://www.econbiz.de/10008357228
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