The integration of an ES into a business environment presents adifferent set of problems to the designer. First, it can bedifficult to isolate and draw boundaries around the domain of thebusiness problem. Second, there is often a need to generate a largenumber of expert decisions in a short...

An earlier study (Lucas, 1984), while finding support for theHickson (1971) framework for organizational power, found that departmentmanagers in three major industrial firms rated their information servicesdepartment as the least critical of five departments, for success in theirindustry. This...