Finns invest in information technology (IT) to create various kinds of leverage on firm profitability and performance.However, IT researchers have concentrated their efforts on the productivity impacts of technology, at the employee, process,firm, industry, and economy levels of analysis, to the...

It is difficult for the firm investing in information technology (IT) to appropriate a1of the benefits from its investment for itself- it is very easy to imitate innovations in IT.Airlines have installed computerized reservations systems (CRSs) in travel agencies inorder to appropriate the...