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Customer relationship management in call centers : the uneasy process of re(form)ing the subject through the 'people-by-numbers' approach
Alferoff, Catrina; Knights, David - In: Information and organization 18 (2008) 1, pp. 29-50
Persistent link: https://www.econbiz.de/10003678101
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Customer relationship management in call centers: The uneasy process of re(form)ing the subject through the ‘people-by-numbers’ approach
Alferoff, Catrina; Knights, David - In: Information and organization 18 (2008) 1, pp. 29-50
Persistent link: https://www.econbiz.de/10007894859
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Information technology as organization-disorganization
Knights, David; Vurdubakis, Theo - In: Information and organization 15 (2005) 3, pp. 181-184
Persistent link: https://www.econbiz.de/10007149139
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Special issue: Information technology as organization, disorganization
Knights, David (contributor) - In: Information and organization 15,3 (2005)
Persistent link: https://www.econbiz.de/10004898111