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~isPartOf:"Information systems and new applications in the service sector : models and methods"
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Information systems and new applications in the service sector : models and methods
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International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
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Selected readings on information technology management : contemporary issues
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IT service personnel : changing the culture from technology to service
Cater-Steel, Aileen
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Information systems and new applications in the service …
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(pp. 183-192)
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2011
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