"This book specifically develops theories to understand service quality and quality management practice of EC which is completely a new and innovative effort to formulate perceptions of global consumers"--Provided by publisher

"This book focuses on isolating what determines the adoption of e-commerce applications that will optimize potential opportunities presented to small businesses through adoption"--Provided by publisher

"This book explores concepts, models, and IT infrastructures of the e-supply chain, and develops a broad understanding of issues pertaining to the use of emerging technologies and their impact on supply chain flexibility and management. It provides key ideas, concepts and applications suited to...