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Does the Web reduce customer service cost? : empirical evidence from a call center
Kumar, Anuj; Telang, Rahul - In: Information systems research : ISR 23 (2012) 3/1/2, pp. 721-737
Persistent link: https://www.econbiz.de/10009656043
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Trust and satisfaction, two stepping stones for successful e-commerce relationships : a longitudinal exploration
Kim, Dan J.; Ferrin, Donald L.; Rao, H. Raghav - In: Information systems research : ISR 20 (2009) 2, pp. 237-257
Persistent link: https://www.econbiz.de/10003869674
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Web footprints of firms : using online isomorphism for competitor identification
Pant, Gautam; Sheng, Olivia R. Liu - In: Information systems research : ISR 26 (2015) 1, pp. 188-209
Persistent link: https://www.econbiz.de/10010514448
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Doing business with strangers : reputation in online service marketplaces
Moreno, Antonio; Terwiesch, Christian - In: Information systems research : ISR 25 (2014) 4, pp. 865-886
Persistent link: https://www.econbiz.de/10010474894
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On buyer selection of service providers in online outsourcing platforms for IT services
Hong, Yili; Pavlou, Paul A. - In: Information systems research : ISR 28 (2017) 3, pp. 547-562
Persistent link: https://www.econbiz.de/10011754094
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Coordination in a digital platform organization
Leong, Carmen; Lin, Silvia; Tan, Felix Ter Chian; Yu, Jie - In: Information systems research : ISR 35 (2024) 1, pp. 363-393
Persistent link: https://www.econbiz.de/10014530465
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Information technology-enabled business models : a conceptual framework and a coevolution perspective for future research
Rai, Arun; Tang, Xinlin - In: Information systems research : ISR 25 (2014) 1, pp. 1-14
Persistent link: https://www.econbiz.de/10010355248
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"Monday effect" on performance variations in supply chain fulfillment : how information technology-enabled procurement may help
Yao, Yuliang; Dresner, Martin; Zhu, Kevin - In: Information systems research : ISR 30 (2019) 4, pp. 1402-1423
Persistent link: https://www.econbiz.de/10012153366
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Analyzing the impact of public buyer-seller engagement during online auctions
Tripathi, Arvind K.; Lee, Young Jin; Basu, Amit - In: Information systems research : ISR 33 (2022) 4, pp. 1264-1286
Persistent link: https://www.econbiz.de/10014321818
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Buyers' strategic behavior in B2B multichannel auction markets : when an online posted price channel is incorporated into a Dutch auction system
Truong, May; Gupta, Alok; Ketter, Wolfgang; Heck, Eric van - In: Information systems research : ISR 33 (2022) 4, pp. 1344-1367
Persistent link: https://www.econbiz.de/10014321822