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Joint product improvement by client and customer support center : the role of gain-share contracts in coordination
Bhattacharya, Shantanu
;
Gupta, Alok
;
Hasija, Sameer
- In:
Information systems research : ISR
25
(
2014
)
1
,
pp. 137-151
Persistent link: https://www.econbiz.de/10010355234
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