Pinto, Roberto; Pirola, Fabiana; Mettler, Tobias - In: International Journal of Applied Logistics (IJAL) 2 (2011) 4, pp. 29-43
Delivery reliability has shifted from being an order winner to being an order qualifier in many industrial and service sectors. Thus, companies are forced to take into consideration all the aspects that might impact on such an indicator. This paper focuses on the European machinery and equipment...
