Ng, Hee Song; Kee, Daisy Mui Hung - In: International Journal of Asian Business and Information … 2 (2011) 3, pp. 1-14
The paper reviews the concept and trend of Key Intangible Performance indicators (KIPs) for organisational success. Although KPIs are useful for tracking tangible performance drivers, KPIs cannot adequately measure intangible performance drivers. Therefore, organisations need to look for KIPs...
