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) experiences with trading a company’s stock on shareowner-customers’ emotions and subsequent customer attitudes and behavior …. Design/methodology/approach – A conceptual framework that links selling a stock for a loss (or gain), emotions, and customer … induce negative emotions which in turn result in lower satisfaction and behavioral loyalty as well as in increased propensity …
Persistent link: https://www.econbiz.de/10014761130
An exploratory study of consumer acceptance of Internet banking (IB) services is conducted in a Turkish bank. Examines …
Persistent link: https://www.econbiz.de/10014759737
Focuses on the issues associated with Internet banking service quality. Customer anecdotes of critical incidents in … Internet banking were content‐analyzed. Identified a total of 17 dimensions of Internet banking service quality, which can be … of frequency of references to the 17 dimensions, no substantial differences exist between Internet‐only banks and …
Persistent link: https://www.econbiz.de/10014759743
Banking has not been caught off guard by the speed of change within the industry brought about by Internet banking. In …
Persistent link: https://www.econbiz.de/10014759753
Although Internet banking is a growing phenomenon, the underlying factors driving and inhibiting its diffusion are not … well understood. This paper presents empirical research that investigated the factors driving and inhibiting Internet … academic literature on the diffusion of innovation and Internet banking. The conduct and findings of the Delphi study are then …
Persistent link: https://www.econbiz.de/10014759767
The study explored the effect of different factors affecting attitude formation towards Internet banking (online … Internet banking on the one hand, and their relation to the use of online banking services, on the other. To attain these, a …
Persistent link: https://www.econbiz.de/10014759768
Technological advances have made a significant impact on the banking sector in recent years, with a key development being the introduction of technological and remote channels of interaction. While some research has been undertaken to establish the level of acceptance by customers of these...
Persistent link: https://www.econbiz.de/10014759769
Internet banking is one of the newest Internet technology applications, which promises multiple benefits both for the …
Persistent link: https://www.econbiz.de/10014759770
also have a causal relationship. Proposes and empirically tests five hypotheses with a sample of 510 Internet users of …
Persistent link: https://www.econbiz.de/10014759775
Internet banking is a form of self‐service technology, costing millions of dollars, which leading retail banks have … made available in the recent past. An understanding of why users are more accepting of Internet banking services should … results show that adopters of Internet banking perceive the service to be more convenient, less complex, more compatible to …
Persistent link: https://www.econbiz.de/10014759776