This paper presents the findings of an empirical study that was designed to investigate the usage and requirements of business performance measurement in organisations operating in today's digital age. Furthermore, the study was designed to discover whether there are any significant differences...

Sustainability has become an important issue for companies and countries in the 21st century. Several nations have mandated stringent laws for 'product take back' when the product's useful life ends, forcing companies to respond with product redesign, changes in packaging and creative solutions...

We can assume that for several years, online business-to-business relations have played a key part in the way firms organise their business and their relational networks. The main issue has been the emergence of new intermediaries which reorganise business and management process throughout the...

This paper aims to investigate how improvements in different collaborative SMEs contexts can be eased by applying a common methodology. Considering that a large amount of different management aspects are involved in the configuration of collaborative environments, multiple management methods are...

Much business process innovation is being driven through development of e-commerce applications. But e-business requires considerable financial investment, the justification and evaluation of which requires some kind of performance measurement system. This paper reports research into the...

Capabilities and their underlying knowledge assets represent a major competitive resource for knowledge-intensive organisations such as e-businesses. The research presented in this paper utilises a series of case studies to identify the key knowledge assets for e-businesses. The paper suggests...

The belief that the internet may have a deep impact on the competitiveness of traditional enterprises (incumbents) and may cause major changes from several points of view (processes, market relations, collaboration, etc.) has created the need for an integrated and coordinated approach to...