While performance management forms an integral part of the concept of supply chain management, designing a consistent and powerful performance measurement system (PMS) at the level of an enterprise network is still proving very problematic. In this paper, a business process oriented approach is...

This paper introduces the concept of active monitoring business processes to maintain their reliability so that a business can continually satisfy key stakeholder requirements. A case study is used to illustrate how a chemical company improved and maintained the reliability of key business...