Notwithstanding a growing interest in performance management systems for universities, little is known about their application to academic departments, public institutions dedicated to research. The purpose of the paper is the exploration of a specific performance measurement model - the...

This paper aimed to identify initiatives taken by faculties of Tribhuvan University (TU) on knowledge management (KM) and suggest strategies for quality education. Data collected through structured questionnaire and open ended interview with faculties of different levels and areas are analysed...

Using a balanced panel data set covering the period of 1992–2004 and employing a Data Envelopment Analysis (DEA)-based Malmquist Total Factor Productivity (TFP) index, this paper aims to examine the impact of regulatory reform on the performance of Indian commercial banks. We also explore...

We investigated the productivity disparities of the small commercial banks of old European Union member countries (EU-12) and new European Union member countries (EU-10) over the 1997–2001 period in this study. Bank categorisation and comparison is based on banks' total assets size and...

The question of whether an industry experiencing rapid structural change will demonstrate productivity growth at the same time is unresolved. This paper uses a panel data sample of European airlines over the period of partial market liberalisation (1991–1995) to investigate whether...

Crucial bank inefficiencies are rooted in the bank's production processes. From an operations perspective, the assessment of inefficiencies, especially in highly standardised processes, should lead to better directed action for improvement and hence efficiency enhancement. This paper presents a...

The article employs a double-bootstrap data envelopment analysis to measure the technical efficiency of meatpacking companies in Greece and identify its determinants over the period of 1994-2007. The rationale for adopting this method is to yield bias-corrected efficiency scores of firms and...

The purpose of this paper is to assess the performance of the main Iberian container terminals in terms of efficiency. In this research are used multiple case studies to investigate the performance of ten Iberian terminals of different sizes and with different characteristics to rank them in...

This study evaluated the operation performance of domestic airlines based on data envelopment analysis in terms of cost-efficiency, service-effectiveness and cost-effectiveness for each company. The result shows the following: firstly, the rank of performance is from the top UNI followed by FAT,...

The research described in this paper contains two parts. The first part is to present an empirical investigation where financial index is considered to measure the printed circuit board performance. The second part is to examine the effects of financial index on sales and gross margin. The...