Data envelopment analysis (DEA) is a tool for measuring the relative efficiency of decision-making units (DMUs) that perform similar tasks. One of the uses of the DEA is the establishment of benchmarks for inefficient DMUs. These benchmarks play the role of target for inefficient DMUs. However,...

This paper analyses the performance of Italian airports. We construct and estimate a data envelopment analysis, under Charnes, Cooper and Rhodes (CCR), Banker, Charnes and Cooper (BCC) and superefficiency models, in order to obtain efficiency scores for 14 airports for the period 2009-2011. In...

The paper presents a rigorous frontier-analysis of technical efficiency, returns to scale and the composition of productivity growth of the Italian prison system over the period 2003-2005. The study tries to fill some gaps in the literature on the subject, which mainly suffers from both...

Using non-parametric data envelopment analysis (DEA), this paper examines the efficiency of Islamic banks and conventional banks operating in some North African countries in terms of cost, revenue, profit, and super efficiency during the period from 2000 to 2011. While a comparison of the...

Two totally different sets of efficiency scores are obtained under two different consumer decision-making processes. It is found that distortions in the used car market are lower than previously thought. Cars with higher prices are perceived efficient when consumers set 'price range' as the...

We demonstrate a portable process for developing a triple bottom line model to measure the knowledge production performance of individual research centres. For the first time, this study also empirically illustrates how a fully units-invariant model of Data Envelopment Analysis (DEA) can be used...

Indian banking has witnessed reforms since 1991 thus providing it with operational flexibility and institutional transformation. The reforms have strengthened the fundamentals of the Indian banking sector. Still more the resilience of the Indian banking sector in withstanding financial crisis...

In this paper, we consider the problem of determining technical efficiency of the Italian universities, focusing on policy and benchmarking implications. Using Data Envelopment Analysis (DEA), the individual university's efficiency is computed. We run several elaborations matching teaching and...

We suggest a decision support approach, Balanced Benchmarking that combines Balanced Scorecard (BSC) and Interactive Benchmarking. A successful BSC implementation requires a theoretical and operational sound foundation for the key measures. This foundation may be constructed using Interactive...

This paper presents a decomposition of the Malmquist productivity index, which measures productivity growth between two groups of decision-making units that are subject to different incentive structures. The advantage of this index is that it shows, in addition to the usual technical efficiency...